When shopping online or in-store at B&H Photo Video — commonly referred to as B&H — knowing the return policy is crucial. Whether you’re a professional photographer, tech enthusiast, or casual buyer, understanding how the return process works can save time and ensure a smooth shopping experience. In this comprehensive guide, we’ll answer the question, “what is B and H return policy“, in detail, explain the procedures, cover special considerations, and address common concerns through a dedicated FAQ section.
Understanding B&H: Who They Are
Before diving into the specifics of the return policy, it’s important to understand who B&H is. B&H is one of the largest non-chain electronics retailers in the United States. Located in New York City and operating globally through its online platform, B&H specializes in:
- Photography and videography equipment
- Computers and accessories
- Audio gear
- Drones and smart home devices
- Professional and consumer electronics
Their large product selection and reputation for excellent customer service have made them a go-to retailer for creatives and tech professionals.
What Is B and H Return Policy?
The return policy at B&H is designed to be flexible and customer-friendly, allowing customers to return or exchange products within a specific time frame, under certain conditions.
H3: Standard Return Period
So, what is B and H return policy in terms of timing?
B&H offers a 30-day return window for most items. This means you have 30 calendar days from the date of delivery or in-store purchase to initiate a return or exchange.
However, this 30-day policy has exceptions based on the type of product purchased, which we’ll explore next.
Items Eligible for Return
Most new, unopened items can be returned within the 30-day window for a full refund or exchange. These include:
- Cameras and lenses
- Laptops and tablets
- Studio equipment
- Accessories
H3: Conditions for Eligibility
To be eligible for a return, items should be:
- In new condition
- In their original packaging
- Including all accessories, manuals, and documentation
- Accompanied by a valid receipt or order number
Missing packaging, damage, or missing components can result in a restocking fee or denial of the return.
Items NOT Eligible for Return
Not all products are eligible for return, even within 30 days. Here’s a list of common exceptions:
- Opened software (unless defective)
- Film, paper, and ink (if opened)
- Batteries, bulbs, and flash tubes (if used)
- Personal care items (e.g., earphones) once used
- Special order items
- Gift cards and prepaid cards
Additionally, Apple products have their own specific conditions and may be subject to stricter rules.
Open Box and Used Items
Wondering what is B and H return policy when it comes to open-box or used gear?
B&H offers returns on used or open-box items, but the conditions vary:
- Used items typically come with a 30-day return policy
- The item must be returned in the same condition as sold
- Restocking fees may apply (up to 15%)
How to Initiate a Return
B&H makes the return process fairly straightforward. Here are the steps you need to take:
H3: Online Purchases
- Visit the B&H Return Authorization Portal
- Enter your order number and email address
- Select the item(s) you wish to return
- Print the return shipping label
- Pack the item securely and drop it off at your nearest shipping location
H3: In-Store Purchases
If you bought your product at the NYC SuperStore:
- Bring the item along with the original receipt
- Visit the Returns/Customer Service desk
- Your return will be processed on-site
Refund Process
H3: How Long Does It Take?
Once B&H receives your return, the processing time typically takes 2–5 business days. After inspection, the refund is issued to the original payment method.
H3: Refund Methods
- Credit card: Refund will go back to the same card
- PayPal: Refund is returned to your PayPal account
- Gift card: Refund is issued as store credit
Cash purchases may be refunded as checks or store credit depending on the situation.
Exchanges
Need a different model or want to swap products? B&H allows exchanges within the same 30-day window, subject to item availability. You can either:
- Visit the store in person for an immediate exchange
- Contact customer service to arrange for an online exchange
Keep in mind that price differences between items will be adjusted accordingly.
Restocking Fees
While B&H is fairly generous with returns, there are circumstances where a restocking fee (up to 15%) may apply:
- Opened items not in original condition
- Items returned with missing accessories or damaged packaging
- High-value electronics such as drones and computers
Always return items in like-new condition to avoid restocking charges.
Return Shipping Costs
So, what is B and H return policy regarding shipping costs?
- If the return is due to B&H’s error (e.g., wrong item, defective on arrival), they will provide a prepaid shipping label.
- If you simply change your mind, return shipping is your responsibility.
International Returns
For international customers, the return policy is similar but with added complexity due to customs and shipping costs:
- You must contact customer service before initiating a return
- Return shipping and any duties or fees are your responsibility
- Refunds are issued once the item is received and inspected
Return Policy for Holiday and Special Promotions
During the holiday season, B&H often extends their return window. For instance:
- Items purchased between late October and December may be returnable through early January
Always check B&H’s website for seasonal updates on return policies.
Damaged or Defective Items
If your item arrives damaged or has a manufacturer defect, you should:
- Contact B&H immediately (within 2 days of receipt)
- Provide photos and details
- B&H will usually arrange for a return and replacement or repair
In these cases, you won’t be responsible for return shipping.
Tips to Ensure a Smooth Return
- Keep the original packaging and invoice
- Test the product promptly after receiving it
- Take photos if something is wrong
- Contact customer support quickly with any concerns
Frequently Asked Questions (FAQs)
H3: What is B and H return policy for opened products?
Opened products can generally be returned within 30 days if they are in like-new condition with all original accessories. Some exceptions (like software or consumables) apply.
H3: Does B&H charge restocking fees?
Yes, a restocking fee of up to 15% may apply to items that are returned used, opened, or missing components.
H3: Can I return a used item?
Yes, used items sold by B&H are returnable within 30 days, but they must be returned in the same condition as received.
H3: What is B and H return policy for Apple products?
Apple products must be returned in like-new condition and often have stricter rules. It’s best to review the product page for details before buying.
H3: What is the return policy for items purchased with gift cards?
You can return the item, and the refund will usually be credited back as store credit or to your gift card balance.
H3: Can I return an item if I lose the receipt?
If you purchased online, you can log into your account and access your order history. For in-store purchases, proof of purchase is required — without it, a return may be denied or refunded as store credit.
H3: How long do I have to return an item?
The standard return window is 30 days from the date of delivery or in-store purchase, unless otherwise stated.
H3: Can I return an item I bought during a sale?
Yes, sale items are returnable unless marked as final sale. Refunds are typically given based on the price paid at purchase.
Final Thoughts
So, what is B and H return policy? In summary:
- A standard 30-day return window applies to most items
- Returns must be in new condition with original packaging
- Some products, like software and consumables, may not be eligible
- Restocking fees may apply in specific situations
- Both online and in-store returns are supported
- B&H customer service is known for being helpful and responsive
Whether you’re buying a camera, laptop, or audio equipment, knowing the return policy helps you shop with confidence. Always check the specific product page for any return exceptions and don’t hesitate to reach out to B&H if you’re unsure about an item.
